AQs – Fashions52.com
Welcome to our FAQ page! Here, we’ve compiled answers to the most commonly asked questions about shopping on Fashions52. If you don’t find your query here, feel free to contact us at contact@fashions52.com.
Orders & Payments
Q: How do I place an order?
A: Simply browse our website, select your desired products, add them to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept the following payment methods:
- Cash on Delivery (COD)
- Bank Transfers
- JazzCash and Easypaisa
Q: Can I cancel or change my order?
A: Orders can be canceled or modified within 24 hours of placement. Contact us at contact@fashions52.com with your order details.
Shipping & Delivery
Q: How much does shipping cost?
A: We charge a flat rate of PKR 200 for standard shipping. Orders above PKR 3,000 qualify for free shipping.
Q: How long does delivery take?
A: Delivery typically takes 3–7 business days, depending on your location.
Q: Can I track my order?
A: Yes, once your order is shipped, we’ll send you a tracking number via email or SMS.
Returns & Refunds
Q: What is your return policy?
A: You can return eligible items within 7 days of delivery. The product must be unused, in its original condition, and with all tags and packaging intact.
Q: How do I initiate a return?
A: Email us at contact@fashions52.com with your order number, the item you wish to return, and the reason for the return.
Q: When will I receive my refund?
A: Refunds are processed within 7–10 business days after we receive and inspect the returned item.
Product Information
Q: Are your products authentic?
A: Yes, we take pride in offering 100% authentic, high-quality fashion items.
Q: Do you offer size exchanges?
A: Yes, if the item doesn’t fit, you can request an exchange within 48 hours of delivery. Please ensure the product is unused and in its original packaging.
Other Questions
Q: Do you offer discounts or promotions?
A: Yes, we frequently offer discounts and promotions. Follow us on social media and subscribe to our newsletter to stay updated.
Q: Can I order in bulk or for a special event?
A: Absolutely! Contact us at contact@fashions52.com for bulk orders or event-specific requirements.
Q: How do I contact customer support?
A: You can reach out to us anytime via email at contact@fashions52.com. We’re here to help!
We hope this FAQ answers your questions and enhances your shopping experience with Fashions52. Happy shopping!